Returns/Exchanges

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to returns@thegreatsauna.com and we will process an insurance claim on your behalf.

 

Cancellations & Refunds:

All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Returns

Canadian Timber Saunas

There is no return once the sauna is shipped.  Here are some tips when accepting the sauna:

1) Returning phone calls to the trucking company in a timely manner, to arrange delivery

2) Determining how the sauna is going to be unloaded from the truck a. Crates will vary from 6’L x 4’W x 3’H to 14’L x 4’W x 3’H b. The crate’s weight will vary from 800 pounds to 1600 pounds, depending on the size of the sauna

3) Customer is responsible for unloading the sauna crate from the truck a. Suggested methods for unloading the truck i. Use a forklift or other mechanical piece of equipment 1. When using a forklift to pick up the crates, they must be picked up from the end of the crate and forklift extensions are required. ii. Renting a tilt tow truck to pick up the sauna from the local terminal and have it delivered to your home iii. Have a crew of helpers able to either take the sauna off the truck or unload the crate while on the truck until the crate can be lifted off the truck

4) If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading. Immediately, contact us at info@thegreatsauna.com  so we can contact the shipper. a. Mark Bill of Lading with “Crate arrived open/damaged – Possible Hidden Damage”

TheraSauna, Golden Designs Brand Do not offer returns on products delivered unless there is a malfunction or damages that happened during shipping then an option for replacement or refund is available.  Please contact The Great Sauna if this happens info@thegreatsauna.com

HealthyLine

Orders within 90 days from the date of shipment can request an exchange or a refund. If the products turn out to be defective (physical damages and damages caused by incorrect usage excluded) after 90 days and within 365 days of shipment, customers can only get a replacement contact@infothegreatsauan.com. After 365 days from the shipment date, customers will not be allowed to send the defective unit back to HealthyLine.

Please note that Healthyline.com does not permit the return of or offer refunds for the following products:
* Product that is configured to your specifications, including personalized products.